HopeHealth is committed to protecting the privacy of its online visitors. This Website Privacy Policy addresses how we collect and use information about our online visitors and applies to the following websites of HopeHealth and its affiliates:

• HopeHealth (www.hopehealthco.org)

For the purposes of this Website Privacy Policy, all references to “HopeHealth” include the affiliates and websites listed above. From time to time, additional HopeHealth affiliates and/or websites may be added to this Website Privacy Policy.

By using the HopeHealth websites, you consent to the information practices described in this Website Privacy Policy.

For additional information about how HopeHealth protects the privacy of your personal health information, please refer to our Joint Notice of Privacy Practices.

Information We Collect

HopeHealth only collects personally identifiable information that you choose to share through a HopeHealth website. Personally identifiable information includes such information as your email address, name, home or work address, telephone number, or credit card information. When you use one of our websites to make an email request for an appointment, request a referral, sign up for our newsletter, apply for a job, or make a donation, HopeHealth may be asking you to provide certain personally identifiable information in connection with the service.  

HopeHealth also routinely collects non-personally identifiable information about its online users, including anonymous demographic information, such as your area code, age, gender, preferences, interests and favorites.

In addition, certain information about your computer hardware and software is automatically collected by HopeHealth when you visit one of our websites. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by HopeHealth for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the HopeHealth website.

How We Use Your Information

HopeHealth uses your personally identifiable information to operate the HopeHealth website and deliver the services you have requested. HopeHealth also uses your personally identifiable information to inform you of other programs or services available from HopeHealth. HopeHealth may also contact you via surveys to conduct research about your opinion of current programs and services or of potential new programs or services that may be offered.

HopeHealth uses the non-personally identifiable information it collects to keep track of the HopeHealth websites and webpages frequented by our online visitors, in order to determine what HopeHealth programs and services are the most popular. This information is used to deliver customized content and advertising within HopeHealth to donors and customers whose behavior indicates that they are interested in a particular subject area.

HopeHealth does not sell, rent or lease its donor or customer lists to third parties. HopeHealth may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personally identifiable information (e.g., email, name, address, telephone number) is not transferred to the third party. However, HopeHealth may share your personally identifiable information with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support or arrange for deliveries. All such third parties are prohibited from using your personally identifiable information except to provide these services to or on behalf of HopeHealth, and they are required to maintain the confidentiality of your personally identifiable information to the same extent required by HopeHealth.

HopeHealth does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

HopeHealth will not otherwise disclose your personally identifiable information to any third parties unless required to do so by law.

Online Forms

Forms provided on HopeHealth websites may include event registration, newsletter signups, referral requests, or job applications. The information required to complete the transaction is noted on each specific form. Although we provide robust security measures to protect the online transmission of such information, HopeHealth cannot guarantee the privacy of the information shared in these online forms.

Some online forms on the HopeHealth websites may be further protected by login and password protection. If you use such a form, you are responsible for taking reasonable steps to ensure that unauthorized users do not gain access to your login and password information.

Newsletter/Press Release Subscriptions

If you subscribe to a newsletter published by HopeHealth which is distributed by email or RSS feed, we will maintain your email address in a private distribution list unless you have selected to "opt-out.” Messages sent electronically do not include recipients' email addresses or any other personally identifiable information. 

Email Information

Occasionally, we will request personally identifiable information from you in order to deliver materials you have requested, respond to your questions or provide information. HopeHealth keeps personally identifiable information on file, but does not share, sell, license or transmit this information to third parties or external vendors unless permitted or required to do so by law. Please note that email is considered a nonencrypted (and therefore unsecure) form of communication, and it can be accessed and viewed by others without your knowledge and permission. For that reason, to protect your privacy, please do not use email to communicate information that you consider to be confidential. You can always contact us by telephone instead at the numbers provided throughout the HopeHealth websites.

Use of Cookies

HopeHealth websites uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific webpage. For example, if you personalize HopeHealth webpages, or register with HopeHealth website or service, a cookie helps HopeHealth to recall your specific information on subsequent visits. This simplifies the process of recording your personally identifiable information, such as billing addresses or shipping addresses. When you return to the same HopeHealth website, the information you previously provided can be retrieved, so you can easily use the HopeHealth features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the HopeHealth services or websites you visit.

Information Security

HopeHealth uses reasonable safeguards to secure your personally identifiable information from unauthorized access, use or disclosure. HopeHealth secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personally identifiable information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

For the convenience of its online visitors, HopeHealth websites incorporate links to the websites of various external third parties. This Website Privacy Policy does not apply to those external websites and HopeHealth has no authority or control over the information collection or security practices of those external websites. You are encouraged to review the privacy policy of those external websites before providing them with any of your personally identifiable information.

Changes to This Policy

HopeHealth will occasionally update this Website Privacy Policy to reflect changing company practices, technology and legal requirements. Any such changes will be posted on the HopeHealth websites. HopeHealth encourages you to periodically review this Policy on its websites to stay informed about how HopeHealth is protecting your information and privacy.

If you have questions about this Website Privacy Policy or concerns about how we collect, use or protect your personal information, please contact us at Information@HopeHealthco.org.

Last updated: March 2018